Terms and Conditions
This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 7 to 10 Business days (excludes public holidays).
RETURNS / EXCHANGES
All designs by veshbhoshaa undergo rigorous quality checks. We try our best to ensure every product reflects our commitment to perfection. However, in case the chosen style does not match up to your expectation, please contact us to facilitate an exchange or return.
To make a return/ exchange request, please contact us using one of the following methods.
- By email: info@veshbhoshaa
- Veshbhoshaa follows a 15-day exchange/return policy, starting from the time the orders are delivered to the customer.
- Returns are only accepted if the product delivered is faulty or not as per description.
- Only products bought at full price are eligible for exchange/return. Sale and special price items are not eligible for returns/ exchanges.
- If a customer wishes to exchange a product for a different style, then they can choose to do so by selecting a product(s) of a bill value that is equivalent, or higher than the original purchase receipt.
- In case a product requires exchange and the replacement product is not available, then it is the brand’s discretion to decide if the replacement product can be arranged, or whether the brand would like to issue a credit note against the purchase. Considerations will be given on a case-to-case basis.
- We do not offer cash refunds on returns. A monetary refund will only be considered if the brand has been liable for not being able to provide a product/ service that matches the standards of a veshbhoshaa product. Refunds will be considered only on a case-to-case basis. All refunds will be processed in the original mode of payment within 7-10 working days.
- Orders once shipped, cannot be cancelled. All cancellation requests must be communicated to the brand immediately before orders are dispatched.
- Customers are responsible for making their own arrangements for processing any exchange/return and must do so at their own discretion. We recommend using a trusted service that allows you to track your courier. The brand does not take liability for the product reaching them in a damaged or unfavourable condition.
- veshbhoshaa will not be responsible for any incorrect fund transfer against returns, arising due to erroneous input/details provided by the customers. The customer takes complete responsibility for the accuracy of the information provided for returns.
MODIFICATIONS TO THE SERVICE AND PRICES
- Prices for our products are subject to change without notice.
- We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
When You send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.
DEBIT CARD/CREDIT CARD/ONLINE PAYMENT INFORMATION
In certain cases, specifically with regard to particular products/ services, veshbhoshaa may require the User to provide its/her/his credit or debit card details and/or online payment details (including but not limited to bank account information) to the approved payment gateways while making a payment.
While providing such details User undertakes to provide correct and accurate credit card/ debit card/ bank details to the approved payment gateways for purchasing products on the Website. User shall only use his/her/their own credit card issued by the concerned financial institution/bank with the User’s name and at no time use a credit/ debit card which is not lawfully owned by it/him/her. veshbhoshaa may share all such information provided as may be required in relation to fraud verifications or by law, regulation, or court order. User shall solely be responsible for the security and confidentiality of its/her/his credit/ debit card details. Veshbhoshaa expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of the User’s credit card/ debit card/online payment information.