RETURN, EXCHANGE OR REFUND
We deliver the best. Our pieces are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends.
We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product is delivered by us, all EXCHANGE & RETURN of the product shall be governed by and be subject to the Terms of Use, in addition to the Exchange & Return Policies mentioned below.
In case you are unsatisfied with the product, especially regarding its size, fit, or the wrong product,we will be happy to initiate the Exchange / return only if the product is defective.
- Exchange & Return Process
Veshbhoshaa offers its customers an easy Exchange/Return Policy, wherein you can raise an Exchange/Return request of products purchased on veshbhoshaa.com.
Please note that the query must be made within 15 days from the delivery of the product. We also accept partial returns wherein you can raise a return request for one or all products in your order. However, the partial return shall not mean breaking off a set garment.
Terms & Conditions of Exchange & Return
- The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.
- Exchanges are allowed with products of the same price or higher.
You are requested to log in to your user account on veshbhoosha.com and place exchange and/or return request from the “My Orders” section.
We will initiate a return pick-up once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, and unwashed and all the tags are intact.
Return pickup facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -
- Properly wrap the product in a packet.
- Do not seal the packet.
- Keep the packet ready and open, to quicken the pickup process.
Our staff will initially scan the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.
If the return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.
You are required to courier the product on the below address: -
To,
Saanchi apparels,
9/1542 Mukesh Market first floor, Gandhi Nagar,
Delhi-110031.
Cancellation & Refund
We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with the same or higher priced product or will involve the cancellation procedure.
In case of cancellation, a refund will be initiated accordingly.
An easy cancellation process is available for all our valued customers:
You can cancel your online order before the product has been shipped, by going into the My Accounts section of veshbhoshaa.com and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to the source of the payment.
Refunds will be granted only in the following cases:
- Genuine size issues
- Genuine quality issues
- Packages lost in transit
- If a wrong item has been delivered to you
No refunds will be given in the following cases:
- Colour variations as color may vary in onscreen and offscreen
- Products returned in a used or damaged condition
Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.
Claiming Refunds:
- For Online Payments - Our refund takes around 10 to 15 working days after initiating the same. Refund will be credited to the same account which was used for making the order payment*
- For COD (Cash on Delivery) Transactions - Refunds will be given in the form of E-Gift Cards/Credit Notes or Account transfer*. COD orders are not eligible for cash refunds.
Embroidery and Colour
We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.
Sizing
The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.
Colour Display
We have done our best to display the colours of the products shown on this website as accurately as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.
Wash care
We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damage to it.
Exclusions from the Exchange & Return Policy
Please note that merchandise can only be returned or exchanged if they are unused, unaltered, and have all the price tags available.
The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.
